Refund Policy

Important Notice - No Exchange Policy

We do not offer any exchange policy.

Our website follows a Return-Only Policy.

Customers can return eligible products as per the terms mentioned below. No exchanges will be provided under any circumstances.

Return & Store Credit Policy

We want you to have a smooth shopping experience. Please read our Return & Store Credit Policy carefully before placing an order. By placing an order on our website, you agree to the policy mentioned below.

Sale Items - No Return Policy

Any product purchased during a Sale or at a Discounted Price is NOT eligible for return.
Sale items are limited, single-piece products offered at special discounted rates.
Due to the nature of sale inventory, returns are strictly not accepted on sale items under any circumstances.
1. Return Window

Customers can request a return within 24 hours of product delivery only.
The return request must be raised from the Login section of our website.
Any return request made after 24 hours will not be accepted, and the return window will be permanently closed.
2. Return Request Review & Approval

Once we receive your return request, our team will review it.
The review process may take 1-2 working days.
If the request is found to be genuine and valid, it will be approved.
After approval, you will receive a confirmation message/email regarding the return request.
3. Product Pickup Process

After approval, the pickup will be scheduled within 1-2 working days.
Our delivery partner will come to your registered address for pickup.
Important: The jewellery must be properly packed in a box to avoid any damage during transit.
Improper or loose packing may lead to damage, which can affect your return eligibility or refund.

4. Refund Mode - Store Credit Only

Once the product is picked up and received by us, it will be checked.
After successful verification, the refund amount will be issued as Store Credit within 2-3 working days.
Refunds are NOT provided to the original payment method.
Refunds are issued only in the form of Store Credit.

5. Store Credit Validity

Store Credit can be used to place future orders on our website.
The Store Credit will be valid for 12 months from the date of issue.
After 12 months, the Store Credit will expire and cannot be reused.

6. Return Shipping Charges

A return shipping fee of ₹99 is mandatory for all return requests.
This charge applies to all customers, without exception.
Due to our limited margins, return shipping costs cannot be borne by us.

7. Damaged or Repairable Products

If the product has minor damage or requires repair due to transit issues, the return will still be processed.
However, a ₹99 return shipping fee will still be applicable in such cases.

8. Acceptance of Policy

By placing an order on our website, you automatically accept this Return & Store Credit Policy.
We strictly follow the above policy for all orders.
For any further queries, please contact our customer support team before placing your order.

Please note that Kaushalya Art Jewellery reserves the right to make changes to this return policy at any time. Any modifications will be updated on our website. Still have questions, concerns, or need to get in touch?

Reach us at support@gemjewel.store